Crafty Gems want you to be happy with your purchases. Should you have any problems or for any reason you are unhappy with an item when it arrives please contact Crafty Gems. All items are sent out in perfect condition but if for any reason any item should arrive damaged, Crafty Gems will offer a full refund or replacement upon return of the damaged item. Should you need to return an item for any reason please follow the steps below: Please contact Crafty Gems within 48 hours of receipt of the item with details of the problem and whether you require a refund or replacement.Securely pack the item including all original packaging.Ensure that you include your name and address together with the reason for the return somewhere in the package.Obtain a certificate of postage from the post office.Once Crafty Gems are in receipt of the returned item a replacement will be sent or a refund issued within 3 working days. If for any reason Crafty Gems is unable to meet your request to return an item you will be contacted within 2 working days.The small print Please note that due to hygiene reasons, refunds or replacements are not available on pierced earrings unless items are faulty. Please note that return postage costs will be refunded for faulty items only. |
